cancellation & refunds

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AP TRAVELISTA PRIVATE LIMITED 

CANCELLATION & REFUNDS 

All payments made towards hotel or BnB bookings through phone, WhatsApp, email, website, payment links, or third-party platforms including Booking.com are non-refundable. This includes all advance payments. For reservations made via Booking.com, the applicable cancellation and prepayment policy is displayed on the platform at the time of booking. 

Requests for rescheduling of stay dates may be considered only on a case-by-case basis, subject to the following conditions:

• The guest must inform AP Travelista Private Limited at least fourteen (14) days prior to the scheduled check-in date.
   
• Any advance amount paid to the property vendor must be refundable to AP Travelista Private Limited.
   

Approval of rescheduling and/or refund is entirely at the discretion of the property and is not guaranteed.

In the event that a guest feels the stay booked is not in accordance with what was communicated or promised by our Sales Executive, the matter must be brought to the attention of our Customer Service Team at the earliest.

The Customer Service Team will review the complaint and take an appropriate decision after:

• Ensuring that all reasonable efforts have been made to resolve the issue, and
   
• Verifying the validity of the claims or reasons provided for cancellation.
   

The decision taken by AP Travelista Private Limited in such matters shall be final and binding.